01
Patient calls & chat
Live phones and site chat, answered by agents trained on your protocols, drug interactions, and escalation rules.
The post-purchase team built exclusively for telehealth.
Your ads win the customer. We keep them. A HIPAA-compliant, university-educated, bi-lingual support team covering all of your support channels everyday. Customers who get a great experience spend 140% more than those who don't.
You paid to acquire the patient. Now keep them.
In telehealth, the real money is on the second, third, and twelfth refill — not the first order. But most brands staff support with a general BPO that doesn't understand GLP-1s, hormones, or HIPAA. Patients get confused, cancel, and churn. We're the opposite: a telehealth-only support team that protects the revenue you already paid to earn.
What we do
Telehealth patient support, handled end to end.
Not a general call center. A team that speaks GLP-1, TRT, peptides, and hair — trained on your protocols and your SOPs.
02
Text & DMs
Two-way SMS, Instagram, and TikTok — HIPAA-safe replies wherever patients actually message you.
03
Support inbox
Worked to zero daily, with clinical escalations flagged and routed to your care team the right way.
04
Billing & refills
Refill timing, insurance questions, shipping delays, refunds — resolved in ways that keep patients on program.
05
Adherence follow-up
First-week check-ins, dose reminders, and side-effect coaching that turn one-time buyers into repeat refills.
06
Reviews & reputation
We monitor Trustpilot, Reddit, and app stores and respond in-brand — protecting the reputation your ads paid for.
07
Cart abandonment recovery
We follow up on drop-offs with a human touch — answering the hesitation question (cost, side effects, 'is this legit?') and closing the order your ads already paid to create.
Retention · Revenue
The only difference between your brand and the next one is how you treat your patients. That's it.
Same products. Same prices. Same ads. What patients remember is the human on the other end when something goes wrong — and that determines whether they'd refill, or cancel and post about it.
- 01Refills, not just repliesEvery conversation is a chance to keep a patient on protocol — and on subscription.
- 02Reassurance to keep patients on trackTrained saves for side effects, sticker shock, and 'is this working?' — the top churn moments in telehealth.
- 03Up to 60% Fewer refunds & chargebacks (seriously!)Fast, clinically-aware answers stop the disputes that quietly bleed margin.
- 04LTV you can measureWeekly reporting on save rate, refill rate, and revenue retained — not just tickets closed.
Proprietary intelligence · "The Truth Teller"
We hear what your dashboards can't.
Most contact centers review 20–30% of calls. The other 70–80% are invisible — no score, no signal, no record. We built our own AI layer on top of every conversation so nothing hides. Two years and hundreds of thousands of dollars in R&D. Internally, we call it the Truth Teller.
- 01100% of calls, scored automaticallyEvery call — not a sample — graded against your rubric, with transcript evidence tied to the exact moment.
- 02Intent & churn signals, surfaced same-dayBilling friction, side-effect fear, cancel intent, refill hesitation — grouped, ranked, and delivered before the patient churns, not weeks after.
- 03Compliance risk flagged in real timeHIPAA disclosures, marketing claims, TCPA outreach — caught the day they happen. Your legal team sees the exposure while there's still time to fix it. 100 million dollar brands like Fridays are going to spend 20 million settling lawsuits--taking away all of their profit margin. We give you a bit more protection against that.
- 04Patterns your best manager would missTrends across thousands of calls that no human — no matter how experienced — can hold in their head. This allows you to make better decisions based on Truth, which gives you an operational advantage over your competitors.
Compliance · HIPAA-covered
Healthcare rules, known cold.
We're built for regulated care — HIPAA, PHI handling, marketing claims, telehealth state rules, and TCPA outreach. Your patients are protected. Your legal team sleeps.
- 01HIPAA + BAA from day oneSigned BAAs, encrypted systems, PHI handled by agents trained on healthcare privacy — not retail scripts.
- 02Marketing-claim safeAgents know what can and can't be said about GLP-1s, hormones, and peptides. No FDA warning letters.
- 03TCPA & telehealth state rulesOpt-ins, quiet hours, unsubscribes, and state-specific telehealth restrictions — followed by default.
- 04Audit-ready paper trailEvery message logged, timestamped, and searchable. If regulators or your GC ever ask, it's there.
Who it's for
DTC telehealth brands — and no one else.
We don't take SaaS, e-comm, or general customer service work. Telehealth is all we do — so your patients get agents who already know the category.
01
Weight loss
GLP-1 programs — first-week questions, side-effect check-ins, staying on plan.
02
Hormones
TRT and HRT — lab questions, refill timing, symptoms that need a doctor.
03
Peptides
Dosing and storage questions, plus what we can and can't say about outcomes.
04
Hair & skin
Setting expectations, handling shed phases, coaching through the first six months.
How it works
Live in two weeks.
A short setup. Then we take the post-purchase work off your plate.
- Week 1
We learn your brand
We shadow your current support and build a plan around your voice and rules.
- Week 2
Team trained, systems set up
Named agents trained on your product. Secure systems connected.
- Go-live
We take it from here
Live coverage begins. Weekly reports on what's working and what to fix.
The people on your account
University-educated, bilingual, trained to care.
Your agents are college-educated, fully bilingual (English & Spanish), zero-accent professionals based in Latin America — trained on your brand and your process. Up to 10–15% of inquiries can come in Spanish, and Spanish-speaking customers convert at a 25–35% higher closing rate on orders when served in their language.
Built by
Contact-center operators with two decades running healthcare support — for hospitals, pharmacies, and national health plans.
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